Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

Delivery Policy

Flowers By E provides local floral delivery services. By placing a delivery order, the customer agrees to the following delivery terms.

Delivery Information

Customers are responsible for providing a complete and accurate delivery address, including the recipient's name, apartment or unit number, building information, gate/access instructions, and any other information necessary to complete the delivery.

Flowers By E is not responsible for delivery delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

Delivery Timing

Delivery times are estimates and may vary based on order volume, traffic, weather, recipient availability, and other circumstances.

For same-day orders, delivery timing may depend on the time the order is received and product availability. A specific delivery time is not guaranteed unless expressly confirmed by Flowers By E.

Recipient Not Available

If the recipient is not available when delivery is attempted, Flowers By E may:

• Contact the recipient or customer for delivery instructions.

• Leave the arrangement in a reasonably safe location when appropriate.

• Leave the arrangement with another responsible person at the delivery location.

• Reschedule delivery when necessary.

Flowers By E may use reasonable judgment regarding the safest available delivery option based on the circumstances.

Special Delivery Instructions

Customers should provide any special instructions at the time the order is placed, including information regarding apartment buildings, businesses, hospitals, schools, gated communities, offices, or other locations with restricted access.

Flowers By E cannot guarantee delivery to areas that are inaccessible or where the driver is not permitted to enter.

Undeliverable Orders & Redelivery

If an order cannot be delivered because of an incorrect address, missing information, recipient refusal, recipient unavailability, restricted access, or circumstances outside the control of Flowers By E, the customer may be responsible for any additional delivery or redelivery charge.

If an arrangement has been prepared specifically for the order, cancellation or refund eligibility may also be affected.

Weather & Unforeseen Circumstances

Severe weather, road closures, traffic conditions, emergencies, or other circumstances outside the control of Flowers By E may cause delivery delays.

Flowers By E will make reasonable efforts to complete delivery as soon as safely possible.

Customer Agreement

By placing a delivery order with Flowers By E, the customer acknowledges that they have reviewed and agree to this Delivery Policy.

Flowers By E Email: flowersbye40@gmail.com Phone: 704-574-6806 Website: catchyourflowers.com

Return, Refund & Cancellation Policy

Floral arrangements are custom-made and perishable products. Because flowers are purchased and arranged specifically for each order, the following policies apply.

Cancellations

Orders may be cancelled for a full refund only if the cancellation is received before Flowers By E has purchased flowers or begun preparing the arrangement.

Once flowers have been purchased, an arrangement has been designed or prepared, or delivery is in progress, the order may no longer be eligible for cancellation or a full refund.

Same-day orders may not be cancellable once preparation has begun.

Refunds

Flowers By E wants every customer to be satisfied with their purchase. If there is a problem with an order, please contact us as soon as possible after delivery, preferably within 24 hours, with a description of the issue and photographs when applicable.

If Flowers By E determines that an arrangement was delivered damaged, substantially different from what was ordered, or otherwise affected by an error on our part, we may provide an appropriate replacement, partial refund, full refund, or other resolution, depending on the circumstances.

Refunds are not generally provided for normal flower aging, wilting, or deterioration resulting from improper care, excessive heat or cold, failure to follow care instructions, or other conditions outside the control of Flowers By E.

Returns

Due to the perishable nature of fresh flowers and floral arrangements, returns are generally not accepted.

If Flowers By E requests that an arrangement be returned or made available for inspection, the customer will be provided with specific instructions.

Flower & Product Substitutions

Flower varieties, colors, greenery, containers, and other products may occasionally be unavailable. When necessary, Flowers By E may make a substitution of equal or greater value while maintaining the overall style, color scheme, size, and value of the arrangement.

Specific flower varieties, colors, containers, and decorative products are subject to availability.

Delivery

The customer is responsible for providing an accurate recipient name, delivery address, apartment/unit number, gate or access information, and a valid contact number when applicable.

If a recipient is unavailable, the delivery driver may leave the arrangement in a reasonably safe location, contact the recipient, or follow the delivery instructions provided with the order.

Additional delivery charges may apply when a delivery address is incorrect or when a second delivery attempt is required because of information supplied incorrectly by the customer.

Customer Agreement

By placing an order with Flowers By E, the customer acknowledges that they have reviewed and agree to these Return, Refund & Cancellation Policies.

Questions or concerns: Flowers By E Email: flowersbye40@gmail.com Phone: 704-574-6806 Website: catchyourflowers.com